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| 001 | 17453954 | ||
| 003 | OSt | ||
| 005 | 20220811121755.0 | ||
| 008 | 120906s2014 nyua b 001 0 eng | ||
| 010 | _a 2012036157 | ||
| 020 |
_a9781259010651 _qpaperback |
||
| 020 |
_a1259010651 _qpaperback |
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| 040 |
_aDLC _cDLC _dDLC _dUOC _erda |
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| 042 | _apcc | ||
| 082 | 0 | 0 |
_a658 _223 _bJAM |
| 100 | 1 |
_aFitzsimmons, James A. _eauthor. _9949 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. |
| 250 | _aEighth Edition. | ||
| 264 | 1 |
_aNew York : _bMcGraw-Hill, _c2014. |
|
| 264 | 4 | _c© 2014 by The McGraw-Hill. | |
| 300 |
_axviii, 524 pages : _billustrations ; _c28 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 490 | 0 | _aThe McGraw-Hill/Irwin series operations and decision sciences | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. _9952 |
|
| 700 | 1 |
_aFitzsimmons, Mona J. _eauthor. _9950 |
|
| 700 | 1 |
_9951 _aBordoloi, Sanjeev _eauthor. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
||
| 999 |
_c297 _d297 |
||