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	1.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Fitzsimmons, James A [author.] \| Fitzsimmons, Mona J [author.] \| Bordoloi, Sanjeev [author.]. Edition: Eighth Edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2014Copyright date: © 2014 by The McGraw-HillAvailability: Items available for reference: Not for loanCall number: 658 JAM/NB (1). :
	2.	Selling the invisible : a field guide to modern marketing / Harry Beckwith. by Beckwith, Harry, 1949- [author.]. Edition: First Trade Edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York ; Boston : Grand Central Publishing, 2012Copyright date: © 1997 by Harry BeckwithAvailability: Items available for loan: Call number: 658.8 HAR (2). Items available for reference: Not for loanCall number: 658.8 HAR/NB (1). Place hold