TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev
TI  - Service management: operations, strategy, information technology 
T2  - The McGraw-Hill/Irwin series operations and decision sciences
SN  - 9781259010651
U1  - 658 23
PY  - 2014///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -