Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - Eighth Edition. - xviii, 524 pages : illustrations ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781259010651 1259010651
2012036157
Service industries--Management.
658 / JAM
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - Eighth Edition. - xviii, 524 pages : illustrations ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781259010651 1259010651
2012036157
Service industries--Management.
658 / JAM